{"id":38956,"date":"2019-08-14T09:59:11","date_gmt":"2019-08-14T14:59:11","guid":{"rendered":"https:\/\/l21.mx\/?p=38956"},"modified":"2019-08-15T13:24:25","modified_gmt":"2019-08-15T18:24:25","slug":"banorte-falla-otra-vez-y-miles-de-usuarios-se-quejan","status":"publish","type":"post","link":"https:\/\/l21.mx\/?p=38956","title":{"rendered":"Banorte falla (otra vez) y miles de usuarios se quejan"},"content":{"rendered":"<p>Usuarios de Banorte nuevamente reclamaron por fallas tanto en el sistema m\u00f3vil como en sucursales. Apenas el s\u00e1bado 10 de agosto hubo otra falla.<\/p>\n<p>Los problemas empezaron desde la noche del martes, cuando cuentahabientes reportaron errores como:<\/p>\n<ul>\n<li>Fallas en la aplicaci\u00f3n m\u00f3vil<\/li>\n<li>No pod\u00edan acceder<\/li>\n<li>En algunos casos las cuentas aparecieron en ceros<\/li>\n<li>Tampoco en sucursales pod\u00edan hacer compras, cargos, retiros, ni transacciones<\/li>\n<\/ul>\n<p>Reportaban que en la app aparec\u00eda la leyenda: \u201c<span style=\"color: #0000ff;\">Tu operaci\u00f3n no puede ser completada en este momento. Es posible que el servicio no est\u00e9 disponible o que la conectividad de tu equipo sea deficiente, intenta de nuevo, si el problema persiste, int\u00e9ntalo m\u00e1s tarde<\/span>\u201d.<\/p>\n<p>Aunque Grupo Financiero Banorte report\u00f3 este mi\u00e9rcoles que ya quedo subsanado, algunos usuarios se\u00f1alan que siguen las anomal\u00edas.<\/p>\n<h2>La explicaci\u00f3n de Banorte<\/h2>\n<p>Banorte inform\u00f3 que todo se debi\u00f3 a \u201cfallas t\u00e9cnicas en el equipo de c\u00f3mputo\u201d.<\/p>\n<p>Por eso, dijo, no funcionaba su Banco M\u00f3vil y Call Center.<\/p>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"es\">&#x1f534; IMPORTANTE &#x1f534; Les informamos que estamos presentando intermitencias en el servicio de Banca por Internet, Banca M\u00f3vil y Call Center. Estamos trabajando para normalizarlo a la brevedad. Los mantendremos informados.<\/p>\n<p>\u2014 GFBanorte M\u00e9xico (@GFBanorte_mx) <a href=\"https:\/\/twitter.com\/GFBanorte_mx\/status\/1161509559460122625?ref_src=twsrc%5Etfw\">August 14, 2019<\/a><\/p><\/blockquote>\n<p><script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Sin embargo, esta ma\u00f1ana dijo que todos sus servicios quedaron restablecidos.<\/p>\n<blockquote><p>\u00abSe han restablecido todos sus servicios, incluyendo Banca M\u00f3vil y Banca por Internet, y se encuentra operando con absoluta normalidad\u00bb.<\/p><\/blockquote>\n<p><a href=\"https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado.jpg\" data-rel=\"penci-gallery-image-content\" ><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-38957\" src=\"https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado.jpg\" alt=\"\" width=\"1078\" height=\"1272\" srcset=\"https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado.jpg 1078w, https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado-254x300.jpg 254w, https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado-768x906.jpg 768w, https:\/\/l21.mx\/wp-content\/uploads\/2019\/08\/banorte-comunicado-868x1024.jpg 868w\" sizes=\"(max-width: 1078px) 100vw, 1078px\" \/><\/a><\/p>\n<p>Se trata de la segunda falla en menos de 10 d\u00edas, pues apenas el s\u00e1bado 10 de agosto hubo otra.<\/p>\n<p>Ese d\u00eda, Banorte confirm\u00f3 las \u201c<span style=\"color: #0000ff;\">intermitencias\u201d<\/span> en el servicio de Banco M\u00f3vil por Internet, Banco M\u00f3vil y Call Center, tambi\u00e9n por una falla t\u00e9cnica que provoc\u00f3 la interrupci\u00f3n de sus servicios y atenci\u00f3n en sucursales.<\/p>\n<p>Recordemos que d\u00edas antes hubo un problema generalizado en el sistema de pagos con tarjeta de cr\u00e9dito y d\u00e9bito en el <span style=\"color: #0000ff;\">suministro el\u00e9ctrico de Prosa<\/span>.<\/p>\n<p>Esto impidi\u00f3 que se realizaran 20 millones de operaciones por nueve mil 600 millones de pesos, de acuerdo con las estimaciones de la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa del Consumidor (Condusef).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Usuarios de Banorte nuevamente reclamaron por fallas tanto en el sistema m\u00f3vil como en sucursales. Apenas&hellip;<\/p>\n","protected":false},"author":100,"featured_media":38958,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_mbp_gutenberg_autopost":false,"footnotes":""},"categories":[23],"tags":[551],"class_list":["post-38956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-banorte"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Banorte falla (otra vez) y miles de usuarios se quejan<\/title>\n<meta name=\"description\" content=\"Usuarios de Banorte nuevamente reclamaron por fallas tanto en el sistema m\u00f3vil como en sucursales. 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